Returns & refunds policy
Nova Interactive Labs aims to resolve product issues fairly and efficiently. The final return window and category exclusions will be shown on the product page and order confirmation once live sales are enabled.
When a return may be accepted
Subject to the product listing and applicable law, a return request may be considered when an item arrives damaged, defective, incorrect, incomplete or materially different from its description. Items should normally be unused and returned with included accessories, labels and original packaging where reasonably possible.
How to request help
- Contact Nova Interactive Labs promptly with the order reference, a description of the issue and clear photos where relevant.
- Keep the item, packaging and delivery evidence until the request is reviewed.
- Follow the return instructions provided by our support team. Do not send a parcel to an address that has not been confirmed by us.
Review and outcome
We may review the issue and request additional information before approving a return, replacement or refund. An item that is used, altered, incomplete or outside the applicable window may not qualify, except where consumer law provides otherwise.
Refund method and timing
For an approved prepaid order, the refund method and expected timing will depend on the original payment provider and the result of the review. Shipping charges, if any, will be handled according to the order terms and the reason for the return. Cash-on-delivery orders will require a separately agreed refund method.
Contact
For return or refund questions, contact us before sending anything back:
Lords Trade Center, F-11 Markaz,
Islamabad, Pakistan